Terms of sale

These terms of sale apply to the RelishBG online food store (the ”Online Store”). The Store may refer to a physical store that makes deliveries or to the Store's online shop.

1. ON THE CONTRACT BETWEEN THE CUSTOMER AND THE STORE

1.1 These terms of sale form a contract between you and the Store. The contact and company details of the individual Store that is your contracting party are stated in the Online Store. If you buy from the online store as a consumer, the Consumer Protection Act also applies to the purchase. It is your obligation to familiarise yourself with these terms and to save the terms of sale applicable to each order you place.

1.2 The Store has the right to change the content of the Service and these terms of sale. You can find the terms of sale in force at any given time in the Online Store. Because we may change the terms, it is important that you read the terms of sale carefully before completing each order.

2. ORDERING FROM THE ONLINE STORE

2.1 Ordering from the Online Store requires that you comply with these terms, meet the requirements set out in the terms and provide your personal details completely and truthfully.

2.2 You can place an order while logged in or without registering.

2.3 The Store has the right to refuse to deliver an order.

2.4 Please use any Online Store discount code at the time of ordering. A code cannot be added to an order afterwards, and more than one code cannot be used at a time.

Please note that no discount is granted on the following product groups: alcohol, infant formula, postage stamps, magazines. A discount code may be removed from an order if the discount applies to these product groups.

2.5 As a rule, the Store does not fulfil special requests, but if you wish you may enquire about special requests and arrangements concerning your order (e.g. packing of products, picking or delivery time) by contacting the Store's customer service. If separately agreed special requests cause a considerable amount of extra work for the Store's customer service, picking or transport, you will be charged an additional fee of 14.90 euros. The charge will appear on your receipt.

2.6 If your order contains an exceptionally large quantity of one or more products, we recommend that you contact the Store's customer service at least three days before delivery to check whether the availability and delivery of a large quantity of products is possible.

3. EDITING AN ORDER

3.1 You can edit your order in the Online Store free of charge until the time stated in the order confirmation. You can make changes both to the content of the order and to the delivery time.

3.2 After the editing cut-off time, an order that is being picked or has already been picked cannot be edited. The customer may cancel their order in accordance with section 4.

3.3 Please note that the order editing link is personal. Please make sure you do not share the link with third parties, and you are responsible for all changes yourself. Please note that clicking the editing link does not automatically log you in to the Online Store.

4. CANCELLING AN ORDER

4.1 You can cancel your entire order free of charge until the deadline stated in the order confirmation. You can cancel via the link in the order confirmation or by calling the Store's customer service during customer service opening hours. If you cancel your order after picking has begun, the Store will charge an additional fee of 14.90 euros for the work performed.

More information on the right of withdrawal under the Consumer Protection Act is given below in section 11.

5. PRICES

5.1 The Online Store displays the prices in force at any given time, updated for the day in question. The customer pays the price in force for the products at the time of ordering. All prices stated in the Online Store include value added tax.

5.2 We update the Online Store prices by the 15th day of the month if changes occur in the Store's product price list. It is therefore possible that the price of a product has changed between the order date and the delivery date. The price in force at the time of ordering applies to your order, and you authorise us to charge for the purchases according to this price. Price changes are, however, usually very small. The prices of campaign products in the Online Store are valid as long as the product batch is available. Campaign prices displayed in the Online Store must be valid at the time of ordering.

5.3 Some products are weighed in the physical store and the price is determined by weight. Such products may include, among others, fruit, vegetables, service-counter products, bakery products sold loose and cheeses. In Online Store orders these products are ordered by the piece, and the price per kilogram is stated for the product. An estimated price for such products is therefore transferred to the shopping cart, and the final price is determined only in the store during picking and weighing.

5.4 Some campaign products may have a purchase quantity limit. We state the limit on the product card. If you order campaign products in excess of the purchase quantity limit, the normal price will be charged for the products exceeding the limit.

6. DELIVERY COSTS

6.1 For orders up to €98 the delivery fee is €17, and orders over €98 are delivered free of charge.

7. POSSIBLE PRODUCT SHORTAGES, SUBSTITUTION AND PRODUCT DATES

7.1 Occasionally, a product you have ordered may be temporarily out of stock in the Store. For such situations, you may, if you wish, accept the substitution of a missing product with an equivalent product in the shopping cart summary at the ordering stage. You can allow substitution on a product-by-product basis when placing the order, in which case the Store will substitute the product you ordered with an equivalent product in accordance with the principles below.

7.2 We aim to choose the substitute product so that it corresponds to the original product as closely as possible in quantity, quality and price. If you have allowed substitution of a product when placing the order, during picking we always aim to substitute the out-of-stock product with an equivalent product. During picking we primarily follow the following substitution principles:

Lactose-free is substituted with lactose-free.

Low-lactose is substituted with low-lactose or lactose-free.

Gluten-free is substituted with gluten-free.

Organic is substituted with organic.

Sugar-free is substituted with sugar-free.

Reduced-fat and light products are substituted with reduced-fat and light products.

Domestic is substituted with domestic.

A product is substituted with a product of the same flavour.

7.3 If a product you have ordered is out of stock and you have not allowed its substitution, it cannot be substituted or the Store does not make substitutions, the product will not be delivered.

7.4 During picking we aim to select products with long date markings, but we cannot guarantee this.

8. DELIVERY AND PICK-UP

8.1 Choose the delivery option that suits you:

• Saturday — home delivery to your address;
• Sunday — pick-up in Matinkylä.

For home deliveries, your order is delivered within the time window you have chosen. For pick-up orders, the order is available for collection from the start of the time window until the end of the time window. In both delivery methods, the customer is responsible for providing the Online Store with the exact delivery address. The Online Store system does not check the exact delivery address, so please fill in the address carefully. Please note that we do not deliver orders to the archipelago. We reserve the right to change delivery dates and days due to circumstances beyond our control.

8.2 If the delivery cannot be completed for a reason attributable to you (for example, in a situation where no one is available to receive the order at the agreed delivery time), we charge an additional fee of 14.90 euros for the work performed. For home deliveries, our driver always rings your doorbell or knocks on the door when bringing the delivery to you. If you are not available to receive the order at the agreed delivery time, we will try to reach you and agree on further action with you. If the Store and the customer agree on a new delivery time because the customer was not present to receive the order, the customer will be charged an additional fee of 14.90 euros. By separate agreement, a home delivery order may be left outside your door. Our responsibility for the goods and their cold chain ends when our driver leaves the goods at the delivery address.

8.3 If the order ends up back at our premises for a reason attributable to you and redelivery of the order is not agreed between the Store and the customer, the Store does not guarantee that your purchases will be delivered or available for collection at a later time. If the order is not delivered for a reason attributable to you and the products in your order are returned to the store, we will refund the price you paid for the order less the costs incurred by the return (transport and handling costs, the price of products that cannot be resold, and the price of the additional work performed, 14.90 euros.

8.4 If you want the products to be left at your door, we ask you to write a separate note about this already when placing the order, in the Online Store's Additional information for the driver field. In that case our responsibility for the goods and their cold chain ends when our driver has left the goods outside the door. In these cases we require that the order has been paid for in advance.

8.5 If you want to change the delivery time of your order, please do so before the order editing cut-off time. Changing the home delivery time after the cut-off time is no longer possible, because our routes have already been locked for the next delivery rounds.

8.6 Pick-up orders are picked and ready for collection no later than the start of the chosen pick-up time window. When the order is ready for collection, we will send a notification message to your email. If you are unable to collect your order at all, or do not do so within the time window you chose or otherwise agreed, you will be charged the costs relating to the return (see 8.3).

9. PAYMENT

9.1 When you place an order, a binding contract for the picking of the products is formed between you and the Store. The Store does not deliver unpaid orders. The order is confirmed and transferred to picking only after payment.

The contract for orders to be delivered is always formed with the logged-in user, who is responsible for the payment of the delivery and for compliance with the terms.

9.2 At the ordering stage you will be asked to choose a payment method from the options offered by the Store. Payment methods may involve additional fees, which are shown in the Online Store when choosing the payment method. Any additional fees are shown as a separate line in the delivery confirmation and on the receipt.

9.3 If we have to change the delivery method or time for a reason attributable to the customer, such as, for example, you not being available to receive the delivery at the agreed time, the original delivery fee remains in force.

9.4 The Store accepts valid voucher codes that have been issued. The value of the voucher code is deducted from the order total at the time of charging. The terms of the voucher code can be enquired about from customer service. If the value of the voucher code exceeds the total of the purchases, the Store does not refund the excess to the customer.

11. RIGHT OF WITHDRAWAL

11.1 When you shop in the Online Store as a consumer, you have by law the right, as described below, to withdraw from the purchase of consumer goods without giving any particular reason. Products ordered by corporate customers have no right of return or withdrawal.

Foodstuffs and other perishable products

11.2 There is no right of return or withdrawal for foodstuffs or other products that are liable to deteriorate or expire rapidly, nor for products which, by their nature, have become inseparably mixed with other goods after delivery. Consequently, you cannot return food you have purchased by invoking the right of withdrawal.

Consumer goods

11.3 Consumer goods purchased from the Online Store have, unless otherwise stated below, a 14-day right of withdrawal. The 14-day period is calculated from the moment you received the product.

11.4 If you want to withdraw from the purchase of consumer goods, i.e. make a return, you must inform us of your decision to withdraw from the order in full or in part via our customer service using the contact form, chat or by calling us. You can also use the withdrawal form found in Annex 1 of these delivery terms and submit it via the Contact us page.

11.5 If you withdraw from the purchase, please return the products without delay and no later than 14 days after making the withdrawal notification. You are responsible for all costs arising from delivering the product to the stated physical return address, including any transport and handling costs. If you withdraw from the purchase, we will refund your payment without delay and no later than 14 days from when we received your withdrawal notification. We may, however, withhold the refund until we have received the product back.

11.6 Foodstuffs have no right of return or withdrawal, because they are perishable products (Consumer Protection Act, chapter 6, section 16).

In accordance with section 6:16 of the Consumer Protection Act, the Online Store's right of return also does not apply to:

Hygiene and intimate products, such as cosmetics, face masks, epilators, shavers, hair care appliances and clippers, electric toothbrushes and oral hygiene devices, thermometers and blood pressure monitors, sex toys, earbuds and hands-free devices, if the product was delivered sealed and the seal has been opened.

Games, films, software, if the product was delivered sealed and the seal has been opened.

A product that is liable to deteriorate or expire rapidly, or which, by its nature, has become inseparably mixed with other goods after delivery.

A product that is made or modified to the customer's specifications or clearly personalised (such as cut fabric or timber).

If a service has been fully performed or the delivery of digital content (such as an e-book or audiobook) has begun before the end of the withdrawal period at the customer's request or with the customer's consent, and the customer has been informed of the absence of a right of withdrawal.

Urgent repair or maintenance work at a location attended at the customer's express request.

A newspaper or magazine that is not a continuing subscription.

12. WARRANTY AND LIABILITY FOR DEFECTS

12.1 Consumer goods purchased from the Online Store are covered by the warranty defined by the manufacturers. The warranty period varies by product and is stated in the Online Store. You will receive a digital warranty receipt for products covered by a warranty.

12.2 We have a statutory liability for any defects that may appear in a product. We ask you to check the condition of the delivered products without delay and to contact customer service for instructions if any defects appear. A defective product must be returned in its original packaging together with its accessories.

12.3 In the event of a defect, we aim to repair the defect, deliver a defect-free product in its place or refund the product in money. Sometimes verifying the defect may, for example, require that the product be sent to the manufacturer or importer for inspection.

13. COMPLAINTS

13.1 We ask you to submit any complaints relating to orders to the Online Store's customer service. You can find the contact channels at relishbg.com, under Contact details.

13.2 We recommend that you make a complaint as soon as possible and, for foodstuffs, no later than within two days of delivery or pick-up. For foodstuffs, the use-by period of the products may be very short, in which case contacting customer service quickly makes it easier to investigate the defect. Where the customer is a consumer within the meaning of the Consumer Protection Act, the provisions of chapter 5 of the Consumer Protection Act on consumer sales apply regarding the transfer of risk, notification of defects and the consequences of delay and defects.

14. DATA PROTECTION

14.1 We process your personal data in accordance with our privacy policy. If you have registered and logged in to the Online Store, the terms of use of relishbg digital services that you previously accepted also apply to you.

14.2 We may use subcontractors for picking and transporting purchases. Our pickers and drivers receive information about you so that they can deliver the products you have ordered to you. In addition, if you pay for your purchases online, the payment details are forwarded to our service provider for the execution of payments.

14.3 The controller is the Seller named in the store footer (legal name, Finnish business ID / Y-tunnus, and registered address). The Seller decides why and how your personal data is processed.

14.4 The processor is Csitea Oy, the platform operator. Csitea hosts the store and processes personal data only on the Seller's instructions, under a data-processing agreement (GDPR Article 28).

14.5 The full data-protection notice — the personal data processed, the recipients, how long each item is kept and how to exercise your rights — is published on this shop's GDPR page, together with the Article 30 record of processing activities.

15. DISPUTES

15.1 Any disputes between the customer and the Store are governed by Finnish law.

15.2 If you are a consumer, you may refer a dispute to the Consumer Disputes Board (Kuluttajariitalautakunta) for consideration:

Consumer Disputes Board

www.kuluttajariita.fi

www.kuluttajaneuvonta.fi

PL 306, 00531 Helsinki

Before referring the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services (www.kuluttajaneuvonta.fi).

15.3 In addition, the consumer has the right to bring an action in the district court of the locality in whose jurisdiction the consumer is domiciled.

Terms of use

Effective from: 28.8.2026

16. General and scope of application

These terms of use apply to orders placed in the relishbg online store (relishbg.com) and to the use of the store. By placing an order you accept these terms. The store is intended for consumer customers who are acting outside their trade or business.

17. Seller details

• Seller: SKY NV Oy
• Business ID: 3593369-5
• Address: Topparoikka 3 C 35, 02400 Kirkkonummi
• Email: kristina.vasileva8785@gmail.com
• Telephone: +358451197199

18. Ordering and formation of the contract

Products are ordered by adding them to the shopping cart and confirming the order. A binding sales contract is formed when we send you an order confirmation by email. Please keep the confirmation. We reserve the right not to accept an order, for example because the product has sold out or because of an obvious pricing error.

19. Prices

Prices are stated in euros and include value added tax. Delivery costs are stated separately before the order is confirmed. We reserve the right to change prices; the price in force at the time of ordering applies to the order.

20. Payment

Payment methods: card payment (credit or debit card). Payment processing is handled by Stripe, whose own terms apply to the payment transaction. We do not store your card details.

21. Delivery

We announce the ordering schedule every month. Orders are accepted until the announced date, and the delivery time is 7–10 days from the end of the official ordering period. Foodstuffs are delivered under appropriate conditions, and the cold chain is maintained throughout the delivery. We are not liable for delays caused by the carrier or by incorrect information provided by the customer. We reserve the right to change delivery dates and days due to circumstances beyond our control.

22. Right of withdrawal and its limitations

As a rule, consumers have a 14-day right of withdrawal in distance selling. However, statutory exceptions apply to foodstuffs (Consumer Protection Act, chapter 6): there is no right of withdrawal in the case of

• products that are liable to deteriorate or expire rapidly (e.g. fresh products), or
• products sealed for health or hygiene reasons whose seal has been opened after delivery.

For other products that keep and are unopened, you may withdraw from the purchase within 14 days by notifying us at kristina.vasileva8785@gmail.com. The customer bears the cost of returning the products. This does not limit your right to make a complaint about a defective product (section 23).

23. Liability for defects and complaints

If a product is defective or damaged, notify us without delay at kristina.vasileva8785@gmail.com and include the order number and a photograph. In the event of a defect, the consumer has the rights provided by law (including repair, replacement delivery, price reduction or cancellation of the purchase). Please contact us before returning any product.

24. Food safety

Ingredient, allergen and shelf-life information for the products can be found on the product pages and on the package labelling. Follow the storage and best-before markings on the package. Images are indicative. Responsibility for the correct storage of the product after delivery passes to the customer.

25. Limitations of liability

We are not liable for indirect damage to the extent permitted by law. Nothing in these terms limits the rights that belong to the consumer under mandatory legislation.

26. Processing of personal data

The controller is the Seller named in the store footer (legal name, Finnish business ID / Y-tunnus, and registered address). The Seller decides why and how your personal data is processed.

The processor is Csitea Oy, the platform operator. Csitea hosts the store and processes personal data only on the Seller's instructions, under a data-processing agreement (GDPR Article 28).

The register is kept on the following legal bases:

• Contract (GDPR Article 6(1)(b)) — taking and delivering your order.
• Legal obligation (Article 6(1)(c)) — Finnish bookkeeping retention of orders and invoices.
• Legitimate interest (Article 6(1)(f)) — login security events and fraud prevention.
• Consent (Article 6(1)(a)) — non-essential cookies and any marketing e-mail you opt into.

The full data-protection notice — the personal data processed, the recipients, how long each item is kept and how to exercise your rights — is published on this shop's GDPR page, together with the Article 30 record of processing activities.

27. Force majeure

We are not liable for a delay or impediment caused by circumstances beyond our control (e.g. a natural phenomenon, or a disruption in transport or payment services).

28. Applicable law and dispute resolution

The purchase is governed by Finnish law. Disputes will primarily be resolved by mutual agreement. A consumer may refer the matter to the Consumer Advisory Services and the Consumer Disputes Board (Kuluttajariitalautakunta).

29. Amendment of the terms

We reserve the right to amend these terms. The terms in force at the time of ordering apply to the order.

Annex 1: Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Using the form is not mandatory: you may also give notice of withdrawal by any other unequivocal statement, for example by email or through the Contact us page. The limits of the right of withdrawal are described in sections 11 and 22.

• To: SKY NV Oy, Topparoikka 3 C 35, 02400 Kirkkonummi — kristina.vasileva8785@gmail.com
• I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
• Ordered on / received on:
• Order number:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date: